Last Updated: November 1, 2025
1. Introduction
Welcome to Allure Auto Services (“we,” “our,” or “us”). We are committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit our website, dokkanauto.com (the “Site”).
This policy applies to data collected through our Site, including information submitted via our booking forms, contact forms, and data collected automatically through cookies and other technologies.
2. Information We Collect
We collect information to provide and improve our services to you. We collect this information in two main ways:
A. Information You Provide to Us
We collect personal information that you voluntarily provide when you:
- Book an Appointment: This includes your Name, Phone Number, Email Address, and Vehicle Information (such as make, model, or service required), as well as your Preferred Branch and Date.
- Contact Us: When you use our contact forms or email us at
Info@Dokkanauto.Com, we collect your Name, Email Address, Phone Number, and the content of your message.
B. Information We Collect Automatically
When you browse our Site, we automatically collect certain technical data about your visit. This helps us improve our website’s functionality and user experience. This data includes:
- Usage Data: Information about how you use our Site, such as the pages you visit, the time and date of your visit, and the time spent on those pages.
- Technical Data: Your IP address, browser type and version, device type, operating system, and referral source.
- Cookie Data: We use cookies and similar technologies to help our site function. (See Section 4 for details).
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Services: To schedule your service appointments, confirm your bookings, and contact you regarding your vehicle’s service.
- To Communicate With You: To respond to your inquiries, provide customer support, and send you service-related notifications.
- To Improve Our Website: To analyze how users interact with our Site (using anonymized data) so we can improve its design, functionality, and content.
- For Functional Purposes: To ensure our Site works correctly. For example, our multilingual plugin (WPML) uses cookies to remember your preferred language.
- For Marketing (With Your Consent): To occasionally send you promotional offers or news about our services. We will only do this if you have explicitly opted-in to receive such communications.
4. Cookies and Tracking Technologies
Our Site is built on WordPress and uses plugins like Elementor and WPML, which use cookies to function. A cookie is a small file placed on your device.
- Essential/Functional Cookies: These are necessary for the Site to work. For example, the WPML plugin sets a cookie (
_icl_current_language) to remember the language you selected (Arabic or English) for your next visit. Elementor may also use cookies for page functionality. - Analytics Cookies: We may use third-party services like Google Analytics to collect anonymous data about website traffic. This helps us understand visitor trends.
- WordPress Cookies: If you leave a comment on our blog (if applicable), WordPress may store cookies to remember your details for next time.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Site (e.g., language preference may not be saved).
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
- With Service Providers: We may share information with third-party companies that help us operate our website (like our hosting provider) or analyze our website traffic (like Google Analytics). These providers are obligated to protect your data.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid request by public authorities.
6. Data Security
We take the security of your data seriously. We use reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL (Secure Socket Layer) technology to encrypt data transmitted between your browser and our server.
However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will keep your booking information for our records and to provide follow-up service. Anonymized analytics data may be kept for longer periods.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access a copy of the personal data we hold about you.
- The right to correct any inaccurate information.
- The right to request the deletion of your personal data.
- The right to object to the processing of your data.
To exercise any of these rights, please contact us at the details below.
9. Third-Party Links
Our Site, particularly our blog, may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
By Phone: (+20) 120 222 2081
By Email: hello@allureautoservice.com